Privacy Policy

This Privacy Policy tells you how Miraglyph uses your personal data when you visit our website, interact with us, and subscribe to our services.

It also tells you about your privacy rights and how the law protects you.

It is important that you read this Privacy Policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data.

If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this Privacy Policy. See How to contact Miraglyph about privacy below.

Our Website and the Company behind Miraglyph

Our website at Miraglyph.com is the customer-facing web presence that introduces the Miraglyph software and enables access to the software, submission of questions, and support requests. This website is not intended for children and we do not knowingly collect data relating to children.

Miraglyph is made up of the following legal entity:

A Canadian Corporation with the address: Miraglyph Inc., 5307 Victoria Dr, Vancouver, BC

Miraglyph Inc. is the data controller responsible for this website and any handling of personal data carried out by or on behalf of Miraglyph Inc.

When we mention “Miraglyph”, “we”, “us” or “our” in this Privacy Policy, we are referring to Miraglyph Inc., which is the company responsible for handling your private data.

Notice of Non-Affiliation and Disclaimer

On our website at Miraglyph.com, we make comparative references to other software products only for the purpose of market comparison. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with these companies/products or any of their subsidiaries or its affiliates. The list of those companies/products is provided in the following statement.

The names Onehub, Salesforce, Asana, Dropbox, Freshbooks, Toggl, Mailchimp, JotForm, Acuity, Proposify, Slack, Hubspot, Click Funnels, Leadpages, WordPress, Taxdome, AppyPie, Databox, Tableau, Freshbooks, Zoho, Chargebee, Kajabi, Learndash, Thinkific, Wufoo, Hubspot, Unbounce, Sharepoint, Box, Better Proposals, Proposify, Quoters, SimplyBookMe, Calendly, Basecamp, Monday, ActiveCampaign, Keap, Infusionsoft, DocuSign, PandaDoc, Hellosign, Moxtra, Microsoft Teams, Circle, Skool, Mighty Networks, as well as related names, marks, emblems, and images are registered trademarks of their respective owners.

Our Commitment to your Privacy

The privacy of your data is a big deal to us. We’ll only ever access your account to help you with a problem or fix a software bug. We’ll never open any uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.

This policy applies to personal data from the European Union, the United Kingdom, and from Switzerland that is collected, used, and retained by us in the United States.

Law Enforcement

While we may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, Miraglyph won’t otherwise hand your data over to law enforcement unless a court order says we have to. We flat-out reject such other requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Third Party

You understand that Miraglyph uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with our services. These service providers may have access to your personal information. A current list of vendors is available upon request.

Personal Data that we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about our wonderful customers (you!) and visitors to the Miraglyph website. This personal data falls into these categories:

Identity Data

Includes title, first name, last name, username or similar identifier, and an encrypted version of your login/password. If you interact with us through social media, this may include your social media username.

Contact Data

Includes billing address, delivery address, and email address.

Financial Data

Includes encrypted token data that links your account to your billing method details, which are stored by our 3rd party payment processor, Braintree.

Transaction Data

Includes details about payments to and from you and other details of products and services you have purchased from us.

Profile Data

Includes your username and password, purchases or orders made by you, preferences, feedback, and survey responses, as well as any profile data that we have added (for example, using analytics and profiling).

Technical Data

Includes internet protocol (IP) address, your login data, browser type and version, time zone setting, and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data

Includes information about how you use our website, products, and services.

Tracking Data

Includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.

Marketing and Communications Data

Includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

The information we collect is used to improve the content of our Web pages and the quality of our service and is not shared with or sold to other organizations for commercial purposes except to provide products or services you’ve requested when we have your permission, or under the following circumstances:

It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Service of the specific application, or as otherwise required by law.

We transfer information about you if Miraglyph is acquired by or merged with another company. In this event, Miraglyph will notify you before information about you is transferred and becomes subject to a different Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you use any of these types of personal data on any functionality you design or create on Miraglyph.com, we will not be able to tell. We will treat all the personal data included in any created functionality as ordinary personal data.

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide our services to you or your organization.

Information Gathering and Usage

We use different methods to collect data from and about you, including:

When you register for any Miraglyph product, we ask for information such as your name, company name, email address, billing address, and credit card information.

Direct interactions

You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by mail, phone, email, or through chat or social media.

This includes personal data you provide when you:

  • Sign up to view a Recorded Webinar;
  • Sign up for a Free Trial;
  • Submit a Contact Form;
  • Submit a Feature Request Form;
  • Submit a General Enquiry Form;
  • Send us an email;
  • Engage with us on social media;
  • Enter a competition, promotion, or survey;
  • Contact customer services; or
  • Leave comments or reviews on our products or services (please be kind!).

Automated technologies or interactions

As you interact with us, including via the Miraglyph.com website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

Third parties or publicly available sources

We may receive personal data about you from various types of third parties, including:

  • Technical Data and/or Tracking Data from analytics providers, advertising networks and search information providers;
  • Contact, Financial, and Transaction Data from providers of payment and fraud prevention services;
  • Identity and Contact Data from data partners; and
  • Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites. We will only use your personal data when the law allows us to.

We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research. Miraglyph does not share your personal information with third parties unless explicitly approved by you.

Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers. Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you use any of these types of personal data on products you design or create on Miraglyph.com, we will not be able to tell. We will treat all the personal data included in designs or products as ordinary personal data.

Remember, if you choose not to share personal data with us or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies are required to use the Miraglyph services. We use cookies to record current session information, but do not require permanent cookies.

Data Storage

Miraglyph uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. Although Miraglyph owns the code, databases, and all rights to the Miraglyph applications, you retain all rights to your data.

Disclosure

Miraglyph may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service of any of our applications.

Changes

Miraglyph may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Miraglyph service primary account holder account or by placing a prominent notice on our site. You retain the right to access, amend, correct or delete your personal information where it is inaccurate at any time. To do so, please contact us at info@miraglyph.com

Questions

Any questions about this Privacy Policy should be addressed to info@miraglyph.com

or by mail at: Miraglyph Inc., 5307 Victoria Dr, Vancouver, BC